Privacy
We value you as a customer and respect your privacy. The personal information you provide is used only to properly complete your online order on our secured server. We do not email advertisements or provide your personal information to other companies.

We will only use your email address to notify you of your shipping/tracking number and for correspondence concerning your order.

Cookies
These are small text files created by Web sites and stored on your computer. Cookies contain information about you and your preferences. Gone With The Wind makes limited use of cookies.

Shopping at GWTW
Shopping on line with us is completely safe. We employ the latest technology to protect against fraud. However, if for any reason you should feel uncomfortable ordering through our secure Web site you may give us a call at (530) 894-2064.

You send your order by email, but please do not include your credit card information. Our online store is always open! We hope you enjoy your shopping experience with us.

We also accept orders by FAX. Our FAX line is (530) 894-3109. Please include a contact phone number in your FAX in case we need to contact you.

Sales Tax
One of the advantages of buying from us, if you live outside the state of California, is that you pay NO sales tax.

Pricing Error
We reserved the right to correct any pricing errors, if one should occur, we will contact you before shipping your order

Return
We make it easy to return a product if you are not fully satisfied with it. You may return any merchandise within 30 days from the time you received it. The merchandise must be unused and in its original condition and packaging for a full refund. We will pay the return shipping cost not to exceed what we charged you on the original invoice.
(Please note: Custom one of the kind orders are not returnable, but if a problem should arise we will do our best to remedy the problem.)

Return FAQ's

Q: How do I return an item I purchased?
A: Contact us for a Return Authorization number. We will then make arrangements to have the package picked up. If your order was sent by mail, you would have to make the trip to the post office to send the package back. We recommend that you wrap the package securely and insure its contents for their full value.

Q: If I return a product will I get credit for the shipping charges I paid on the original invoice?
A: Yes, if the complete order is being returned we will credit the full shipping charges that you paid and pay for the return shipping (unused merchandise only).

Q: What if I want to send back just part of my order?
A: We will pay the shipping charges for the return, but will not credit you for the original shipping charges.

Q: What if after using a product I do not like it and want to return it?
A: We will allow this to take place within 7 days from time of receipt. The used product must not be damaged and returned complete. Please note that we do charge a 25 % service charge on this type of return. Shipping charges on this type of a return are non refundable.

Q: What if the product I used becomes defective after the 7 day used product return policy?
A: This is a factory warranty return and we will pay for the return shipping, and reship the product back to you after the warranty repairs have been made. You will not be billed for shipping.

Q: What is your return policy on international orders?
A: International Returns - Shipping or duty taxes paid, are not refundable, but if a problem should occur we will do our best to be as fair as possible. If any problems arise, send an email to us, with an explanation and your order #. We will respond as soon as possible. Thank you.

Shipping
We can ship just about anywhere and we specialize in international destinations! At this time we will quote your international shipping charges for your approval, before we ship.

Duty Taxes - International destinations
You are responsible for all duty taxes, if applicable.

Payment options
We accept American Express, MasterCard,Visa and Discover on our secure server which is completely safe. We also accept PayPal, Chesks and Money Orders.

If paying by personal or business checks allow 10 days for clearing before we ship your order.